Floxi Privacy Policy

At Floxi ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit or use our website, applications, and services (collectively, the "Service"). It also outlines your rights under the General Data Protection Regulation (GDPR) if you are a resident of the European Economic Area (EEA).

By using the Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Service.

1. Information We Collect

We may collect the following types of information from and about you when you interact with Floxi:

1.1 Personal Information You Provide

• Account Information: When you create an account, we may collect personal information such as your name, email address, company name, phone number, and billing details.
• Payment Information: If you purchase a subscription or any other service, we will collect payment information, such as your credit card details, billing address, and other relevant financial information. Payment processing is handled by a third-party provider, and we do not store your credit card information.
• Content and Communications: We collect any content you upload or submit through the Service, such as data files (e.g., CSV uploads), social media posts, messages, and other communications.

1.2 Information Collected Automatically

• Usage Data: We may collect information about your usage of the Service, including your interactions with the platform, such as the features you use, pages you visit, and actions you take. This may include your IP address, browser type, device information, referring URL, and date/time of access.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with the Service. Cookies help us enhance your user experience, track usage patterns, and improve the functionality of the Service. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of the Service.

1.3 Information from Third-Party Services

If you choose to connect third-party services (such as Meta Ads or Google Ads) to Floxi, we may collect information from those services, including ad performance data, metrics, analytics, and other marketing-related information. This information is governed by the terms and privacy policies of those third-party services.

2. Lawful Bases for Processing (For EEA Users)

Under the GDPR, we are required to inform you of the lawful bases we rely on to process your personal data. These bases include:

2.1 Contractual Necessity

We process your personal information to perform our contract with you or take steps at your request before entering into a contract. For example, when you create an account, process a payment, or provide support, we rely on contractual necessity.

2.2 Legitimate Interests

We may process your information based on our legitimate interests in providing and improving the Service, managing our business, preventing fraud, and maintaining security, provided that these interests are not overridden by your privacy rights.

2.3 Consent

We may process your personal information based on your consent in certain situations, such as sending marketing communications. You can withdraw your consent at any time by contacting us or by following the opt-out instructions in our communications.

2.4 Legal Obligations

We may process your personal information to comply with legal obligations, such as tax or financial reporting requirements, or responding to lawful requests from public authorities.

3. How We Use Your Information

We use your information for the following purposes:

• To Provide and Improve the Service: Create and manage your account, process payments, and deliver subscription services.
• For Communications: Send service-related communications, such as updates, technical notices, and security alerts, and respond to your inquiries.
• For Marketing and Promotional Purposes: With your consent, send marketing emails and newsletters.
• For Security and Legal Compliance: Protect the integrity, security, and functionality of our Service and comply with legal obligations.

4. Sharing and Disclosure of Information

We will not sell, rent, or disclose your personal information to third parties, except in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, contractors, and service providers who assist us in delivering and maintaining the Service. These service providers are authorized to use your personal information only as necessary to provide services to us.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

4.3 Legal Compliance

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations.
• Protect the safety, rights, or property of Floxi, its users, or others.
• Investigate or prevent fraud or illegal activities.

4.4 Aggregated or De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you.

5. Your Rights Under GDPR (For EEA Users)

If you are located in the EEA, you have the following rights under the GDPR:

5.1 Right of Access

You have the right to request access to the personal data we hold about you and obtain information on how we process it.

5.2 Right to Rectification

You have the right to request corrections to any inaccurate or incomplete personal data we hold about you.

5.3 Right to Erasure (Right to Be Forgotten)

You have the right to request the deletion of your personal data, subject to certain exceptions where we need to retain the data for legal or legitimate purposes.

5.4 Right to Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

5.5 Right to Restriction of Processing

You can request that we restrict the processing of your personal data if you contest the accuracy of the data, the processing is unlawful, or you object to us processing it.

5.6 Right to Object

You have the right to object to our processing of your personal data where we are relying on legitimate interests or for direct marketing purposes.

5.7 Right to Withdraw Consent

If you have provided consent for specific processing activities, you have the right to withdraw your consent at any time.

5.8 Right to Lodge a Complaint

If you believe we are processing your personal data in violation of the GDPR, you have the right to lodge a complaint with your local data protection authority.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and secure data storage. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. If you close your account, we will retain your information only as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

Floxi is based in [Your Jurisdiction], but we may process your information in other countries where our servers or third-party service providers are located. If you are a resident of the EEA, we will take appropriate measures to ensure that your personal data is protected in accordance with GDPR, including using Standard Contractual Clauses or relying on adequacy decisions from the European Commission.

9. Children's Privacy

Floxi is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have collected personal information from a child under 13, please contact us at support@floxi.io, and we will take steps to delete the information.

10. Your California Privacy Rights (For California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Request access to the categories and specific pieces of personal information we have collected about you.
• Request deletion of your personal information, subject to certain exceptions.
• Opt-out of the sale of your personal information (Note: Floxi does not sell personal information).

To exercise these rights, please contact us at support@floxi.io. We will verify your identity before processing your request, and you may be required to provide additional information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

• Email: support@floxi.io